Terms and Conditions - Norgard Lux Watches

Last Updated: June 06, 2025

Welcome to Norgard Lux Watches ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, services, and transactions for buying or selling luxury watches, whether conducted online or over the phone. By accessing our website or engaging in transactions with us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General

Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use our services.
Services: We specialize in acquiring and selling new and pre-owned luxury watches. All transactions are conducted online or over the phone, with no in-store collection available.
Modifications: We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of the updated Terms.

2. Buying Watches

Browsing and Enquiries: Our collection of luxury watches is available on our website. To purchase or enquire about a watch, submit an enquiry form or contact us at [insert phone number]. We will provide an initial quote and guide you through the process.
Sourcing Watches: If a desired watch is not in our collection, we can attempt to source it. We are not guaranteed to find every requested watch, and availability depends on market conditions.
Payment: We accept payments via bank transfer, major credit/debit cards, or escrow services. Attorneys may be involved to facilitate transactions upon request. All payments must be completed before shipping.
Pricing: Prices are subject to change based on market conditions. The final price will be confirmed at the time of purchase.
Shipping: We offer free standard shipping within the USA (1-3 business days) and international shipping (2-5 business days, depending on destination). All shipments are fully insured, tracked, and require a signature upon delivery.
Warranty: New watches include the manufacturer’s warranty. Pre-owned watches come with a one-year Norgard Lux Watches warranty covering the movement and functionality, excluding batteries or wear-and-tear damage.

3. Selling Watches

Submission Process: To sell a watch, submit an enquiry via our website or phone with details (e.g., brand, model, condition, documentation). We will provide an initial quote based on the information provided.
Inspection and Final Offer: You must ship the watch to us (fully insured at our expense) for inspection. The final offer may differ from the initial quote based on the watch’s condition. If you decline the final offer, we will return the watch at our expense.
Payment: Upon acceptance of the final offer, payment will be made via bank transfer, escrow, or other agreed methods, with the option to involve attorneys if requested.

4. Returns and Refunds

Return Policy: You may return a purchased watch within 14 days of receipt if it is unworn and in its original condition, including all packaging and documentation. Contact us to initiate a return. Return shipping costs are your responsibility unless the watch is faulty or not as described.
Faulty or Misdescribed Watches: If a watch is faulty or does not match its description, notify us within 14 days of receipt. We will provide a full refund or exchange, including return shipping costs.
Non-Returnable Items: Custom-sourced watches or resized bracelets are non-returnable unless faulty.

5. Escrow and Attorney Services

We offer the option to use escrow services or involve attorneys to facilitate secure transactions for both buyers and sellers. You may request these services during the enquiry process, and we will coordinate with reputable third-party providers. Any associated fees will be disclosed upfront.

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to Norgard Lux Watches. You may not reproduce, distribute, or use our content without prior written permission.

7. Limitation of Liability

As-Is Basis: Watches are sold “as is,” subject to the warranties described above. We strive to provide accurate descriptions but are not liable for minor discrepancies or typographical errors.
Indirect Damages: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our services, including loss of profits or data.
Force Majeure: We are not liable for delays or failures to perform due to events beyond our control, such as natural disasters, shipping disruptions, or market fluctuations.

8. Indemnification

You agree to indemnify and hold Norgard Lux Watches, its affiliates, and employees harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of our services.

9. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of [insert state, e.g., New York], USA, without regard to conflict of law principles.
Disputes: Any disputes arising from these Terms or our services will be resolved through negotiation. If unresolved, disputes will be submitted to binding arbitration in [insert city, e.g., New York City], USA, under the rules of the American Arbitration Association.

10. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, including for violation of these Terms or suspected fraudulent activity.

11. Contact Us

For questions or concerns about these Terms, please contact us at: